Frequently Asked Questions

Are Your Products New or Factory Reconditioned?

We carry both factory reconditioned and brand new products. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.

What are Factory-Reconditioned Products?

Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as "reconditioned" or "refurbished" to be resold.

What are 'Brand New (Open Box)' Products?

These are generally brand new products. We may have opened the box to examine the contents or for picture taking purposes. The item may not have been used physically and may still be in unused condition.

Do You Collect Sales Tax?

Yes, we collect sales tax on orders shipped to California only.

How Do I Know What's in Stock on Your Website?

All of the products listed on are in stock unless specified otherwise.

What Forms of Payment May I Use?

We accept American Express, Discover, MasterCard, VISA, and PayPal.

When Will My Order Arrive?

It usually takes 3-7 business days for orders to reach the customers.

Processing Time + Shipping Time = Total Delivery Time

* Processing Time = All orders are processed and shipped within 1 to 2 business days.

* Shipment Time = The time it takes for the shipping company to drive or fly your product to you. Shipping times are listed by type in the table below.

Ground Service: 2-5 business days after ship date
Express Saver: 3 business days after ship date

We do not process your order on Saturday, Sunday or holidays.

Is it Safe to Use My Credit Card Online?

Yes. Our security system prevents unauthorized access to confidential information whether you are online or off-line.

We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing the information. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone.

Is My Privacy Protected Online?

We are committed to protecting your privacy. Although we collect standard data about our customers online, we will not sell or trade your personal information. For more information see our Privacy Policy.